羅弘毅

旅遊事故、意外與客訴處理 = Incident, accident & complaint handling in tourism business by: 羅弘毅; 韋桂珍 (書目-語言資料,印刷品) , [著]

餐旅業事故及客戶抱怨 = Incident, accident & complaint handling in hotel catering business by: 韋桂珍; 羅弘毅 (書目-語言資料,印刷品) , [著]

旅館客務管理實務 = Front office management theory and practice by: 羅弘毅 (書目-語言資料,印刷品) , [著]