顧客也瘋狂 : 革命性的全方面服務
by:
布蘭查 ((Blanchard, Ken)); 陳靜惠; 包樂斯 ((Bowles, Sheldon)); Blanchard, Ken; Bowles, Sheldon
(Language materials, printed)
, [著]
搶救雷恩公司 : 一個價值管理的成功故事
by:
O'Connor, Michael; Blanchard, Ken; 布蘭查 ((Blanchard, Ken)); 歐康諾 ((O'Connor, Michael)); 施惠薰
(Language materials, printed)
, [著]
共好!
by:
Bowles, Sheldon; 鮑爾斯 ((Bowles, Sheldon)); Blanchard, Ken; 布蘭查 ((Blanchard, Ken)); 郭苑玲
(Language materials, printed)
, [著]
