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海柏 ((Heppell Michael) )

Overview

Works:	1 works in 1 publications in 1 languages

Titles

五星級服務,一星級成本 = Five star service, one star budget : how to create magic moments for your customers that getyou notice, remembered, and referred by: 海柏 ((Heppell Michael) ); 洪慧芳 (Language materials, printed)

Subjects

Customer services 顧客關係管理服務業 Consumer satisfaction

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