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Strategic customer service = managin...

ebrary, Inc.

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Strategic customer service/ John A. Goodman.
Reminder of title:	managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Author:	Goodman, John A.
Published:	New York :AMACOM, : c2009.,
Description:	xiv, 256 p. :ill. :
Subject:	Customer relations - Management. -
Online resource:	An electronic book accessible through the World Wide Web; click to view
ISBN:	9780814413333

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Goodman, John A.

Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /[electronic resource] :John A. Goodman. - New York :AMACOM,c2009. - xiv, 256 p. :ill.

Includes bibliographical references and index.

Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.

Available via World Wide Web.

ISBN: 9780814413333Subjects--Topical Terms:

93903
Customer relations
--Management.Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HF5415.5 / .G672 2009eb

Dewey Class. No.: 658.8/12

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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245 1 0 $a Strategic customer service $h [electronic resource] : $b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / $c John A. Goodman.
260 $a New York : $c c2009. $b AMACOM,
300 $a xiv, 256 p. : $b ill.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Palo Alto, Calif. : $c ebrary, $d 2009. $n Available via World Wide Web. $n Access may be limited to ebrary affiliated libraries.
650 0 $a Customer relations $x Management. $3 93903
650 0 $a Customer services. $3 100627
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