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Effective apology = mending fences, building bridges, and restoring trust /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Effective apology/ John Kador.
Reminder of title:	mending fences, building bridges, and restoring trust /
Author:	Kador, John.
Published:	San Francisco. :Berrett-Koehler Publishers, : 2009.,
Description:	273 p. ;22 cm.;
Subject:	Corporate image. -
Online resource:	An electronic book accessible through the World Wide Web; click to view
ISBN:	9781576759011 (pbk. : alk. paper)

Effective apology = mending fences, building bridges, and restoring trust /
Kador, John.

Effective apologymending fences, building bridges, and restoring trust /[electronic resource] :John Kador. - 1st ed. - San Francisco. :Berrett-Koehler Publishers,2009. - 273 p. ;22 cm. - A BK business book. - BK business book..

Includes bibliographical references (p. 243-251) and index.

The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.

Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.

Available via World Wide Web.

ISBN: 9781576759011 (pbk. : alk. paper)

Nat. Bib. No.: GBA930828bnb

UkSubjects--Topical Terms:

288491
Corporate image.
Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HD59.2 / .K34 2009eb

Dewey Class. No.: 659.2

Effective apology = mending fences, building bridges, and restoring trust /
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300 $a 273 p. ; $c 22 cm.
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504 $a Includes bibliographical references (p. 243-251) and index.
505 0 $a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
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