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Assessing business excellence = a guide to business excellence and self-assessment /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Assessing business excellence/ L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence.
Reminder of title:	a guide to business excellence and self-assessment /
Author:	Porter, Leslie J.
other author:	Tanner, S. J.
Published:	Amsterdam [Netherlands] ;Elsevier, : 2004.,
Description:	ix, 451 p. :ill. ; : 24 cm.;
Notes:	Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.
Subject:	Total quality management. -
Online resource:	An electronic book accessible through the World Wide Web; click for information
ISBN:	9780750655170

Assessing business excellence = a guide to business excellence and self-assessment /
Porter, Leslie J.

Assessing business excellencea guide to business excellence and self-assessment /[electronic resource] :L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence. - 2nd ed. - Amsterdam [Netherlands] ;Elsevier,2004. - ix, 451 p. :ill. ;24 cm.

Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.

Includes bibliographical references (p. [439]-443) and index.

Introducing excellence; A quick guide to the National Quality Awards; The Malcolm Baldrige National Quality Award; The EFQM Excellence Model; The Deming Prize The other major national excellence frameworks; The ISO9000:2000 Quality Management System; How do the models compare?; The models and self-assessment; Building an excellence platform; The excellence hall of fame; Further reading; Appendices; Index.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples * Includes practical case examples * Provides an explanation of the major excellence business models and frameworks from around the world * A regularly updated web site accompanies the text.

Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.

Mode of access: World Wide Web.

ISBN: 9780750655170

Source: 93898:93897Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

233065
Total quality management.
Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HD62.15 / .P67 2004

Dewey Class. No.: 658.4/013

Assessing business excellence = a guide to business excellence and self-assessment /
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