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The management of consumer credit = theory and practice /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The management of consumer credit/ Steven Finlay.
Reminder of title:	theory and practice /
Author:	Finlay, Steven,
Published:	Basingstoke [England] ;Palgrave Macmillan, : 2008.,
Description:	1 online resource (xvi, 208 p.) :ill. :
Notes:	Description based on print version record.
Subject:	Consumer credit - Management. -
Online resource:	access to fulltext (Palgrave)
ISBN:	9780230582507 (electronic bk.)

The management of consumer credit = theory and practice /
Finlay, Steven,1969-

The management of consumer credittheory and practice /[electronic resource] :Steven Finlay. - Basingstoke [England] ;Palgrave Macmillan,2008. - 1 online resource (xvi, 208 p.) :ill.

Description based on print version record.

Includes bibliographical references (p. 186-201) and index.

Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.

This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.

ISBN: 9780230582507 (electronic bk.)

Standard No.: 10.1057/9780230582507doiSubjects--Topical Terms:

294275
Consumer credit
--Management.Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HG3755 / .F54 2008eb

Dewey Class. No.: 658.8/83

The management of consumer credit = theory and practice /
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020 $a 9780230582507 (electronic bk.)
020 $a 0230582508 (electronic bk.)
024 7 $a 10.1057/9780230582507 $2 doi
040 $a UKPGM $b eng $c UKPGM $d N $d YDXCP $d EBLCP $d IDEBK
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050 4 $a HG3755 $b .F54 2008eb
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100 1 $a Finlay, Steven, $d 1969- $3 251087
245 1 4 $a The management of consumer credit $h [electronic resource] : $b theory and practice / $c Steven Finlay.
260 $a Basingstoke [England] ; $a New York : $c 2008. $b Palgrave Macmillan,
300 $a 1 online resource (xvi, 208 p.) : $b ill.
500 $a Description based on print version record.
504 $a Includes bibliographical references (p. 186-201) and index.
505 0 $a Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.
520 $a This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.
650 0 $a Consumer credit $x Management. $3 294275
655 7 $a Electronic books. $2 local. $3 96803
776 0 8 $i Print version: $a Finlay, Steven, 1969- $t Management of consumer credit. $d Basingstoke [England] ; New York : Palgrave Macmillan, 2008 $z 9780230013513 $w (DLC) 2008011112 $w (OCoLC)213495222
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9780230582507 $z access to fulltext (Palgrave)