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Customer-driven operations management = Aligning quality tools and business processes for customer excellence /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer-driven operations management/ Christopher Ahoy.
Reminder of title:	Aligning quality tools and business processes for customer excellence /
Author:	Ahoy, Christopher K.
Published:	New York :McGraw-Hill, : c2008.,
Description:	xiv, 272 p. :ill. :
Subject:	Industrial management. -
Online resource:	Click for full text (McGrawHill)
ISBN:	9780071608312 (hbk.)

Customer-driven operations management = Aligning quality tools and business processes for customer excellence /
Ahoy, Christopher K.

Customer-driven operations managementAligning quality tools and business processes for customer excellence /[electronic resource] :Christopher Ahoy. - 1st ed. - New York :McGraw-Hill,c2008. - xiv, 272 p. :ill.

Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.

ISBN: 9780071608312 (hbk.)

Nat. Bib. No.: GBA900707bnbSubjects--Topical Terms:

96795
Industrial management.
Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HD31 / .A46 2008

Dewey Class. No.: 658.5

Customer-driven operations management = Aligning quality tools and business processes for customer excellence /
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505 0 $a Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
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