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Perfect phrases for dealing with difficult people = hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Perfect phrases for dealing with difficult people/ Susan F. Benjamin.
Reminder of title:	hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /
Author:	Benjamin, Susan,
Published:	New York :McGraw-Hill, : c2008.,
Description:	xi, 226 p.
Subject:	Conflict management. -
Online resource:	Click for full text (McGrawHill)
ISBN:	0071493042 (alk. paper)

Perfect phrases for dealing with difficult people = hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /
Benjamin, Susan,1957-.

Perfect phrases for dealing with difficult peoplehundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /[electronic resource] :Susan F. Benjamin. - New York :McGraw-Hill,c2008. - xi, 226 p.

Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations.

ISBN: 0071493042 (alk. paper)

LCCN: 2007008360Subjects--Topical Terms:

87766
Conflict management.
Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HM1166 / .B46 2008

Dewey Class. No.: 158.2/6

Perfect phrases for dealing with difficult people = hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /
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650 0 $a Conflict management. $3 87766
650 0 $a Interpersonal communication. $3 73821
650 0 $a Interpersonal relations. $3 73661
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