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The management of consumer credit = theory and practice /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The management of consumer credit/ Steven Finlay.
Reminder of title:	theory and practice /
Author:	Finlay, Steven,
Published:	New York :Palgrave Macmillan, : 2010.,
Description:	xvii, 259 p. :ill. :
Subject:	Consumer credit - Management. -
Online resource:	access to fulltext (Palgrave)
ISBN:	9780230275225

The management of consumer credit = theory and practice /
Finlay, Steven,1969-

The management of consumer credittheory and practice /[electronic resource] :Steven Finlay. - 2nd ed. - New York :Palgrave Macmillan,2010. - xvii, 259 p. :ill.

Includes bibliographical references and index.

Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition-- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C.US and UK Legislation -- Appendix D: Recommended Reading.

This revised and updated second edition of Management of Consumer Credit explains the methodsused by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. Using non-technical language, the book is suitable for anyone who wishes to know more about the processes involved in the granting and management of consumer credit.It covers the theory underpinning credit management and the practices real world organizations use to deliver their products and services to consumers. Topics include: organizational structures, direct and database marketing, campaign management, customer acquisition, customer management, debt collection, ethics, legal issues, credit reference agencies, call centre operation and the VISA/MasterCard networks. Written from an international perspective, the book gives an insight into the world of credit management combining both academic and practitioner viewpoints. This new edition includes: b5 s Developments following the credit crunch of 2008/9 - Extended chapters on credit scoring and credit management. b5 s New chapters on Capital Requirements and BASEL II,and scorecard and portfolio monitoring.

Electronic reproduction.
Basingstoke, England :
Palgrave Macmillan,
2010.

Mode of access:World Wide Web.

ISBN: 9780230275225Subjects--Topical Terms:

294275
Consumer credit
--Management.Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HG3755 / .F54 2010

Dewey Class. No.: 658.8/83

The management of consumer credit = theory and practice /
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049 $a APTA
050 1 4 $a HG3755 $b .F54 2010
082 0 4 $a 658.8/83 $2 22
100 1 $a Finlay, Steven, $d 1969- $3 251087
245 1 4 $a The management of consumer credit $h [electronic resource] : $b theory and practice / $c Steven Finlay.
250 $a 2nd ed.
260 $a New York : $c 2010. $b Palgrave Macmillan,
300 $a xvii, 259 p. : $b ill.
504 $a Includes bibliographical references and index.
505 0 $a Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition-- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C.US and UK Legislation -- Appendix D: Recommended Reading.
520 $a This revised and updated second edition of Management of Consumer Credit explains the methodsused by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. Using non-technical language, the book is suitable for anyone who wishes to know more about the processes involved in the granting and management of consumer credit.It covers the theory underpinning credit management and the practices real world organizations use to deliver their products and services to consumers. Topics include: organizational structures, direct and database marketing, campaign management, customer acquisition, customer management, debt collection, ethics, legal issues, credit reference agencies, call centre operation and the VISA/MasterCard networks. Written from an international perspective, the book gives an insight into the world of credit management combining both academic and practitioner viewpoints. This new edition includes: b5 s Developments following the credit crunch of 2008/9 - Extended chapters on credit scoring and credit management. b5 s New chapters on Capital Requirements and BASEL II,and scorecard and portfolio monitoring.
520 $a "This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgagesand other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements andscorecard andportfolio monitoring"--Provided by publisher.
533 $a Electronic reproduction. $b Basingstoke, England : $c Palgrave Macmillan, $d 2010. $n Mode of access:World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on July 14, 2010). $n Access may be restricted to users at subscribing institutions.
650 0 $a Consumer credit $x Management. $3 294275
655 7 $a Electronic books. $2 local. $3 96803
710 2 $a Palgrave Connect (Online service) $3 227469
776 1 $c Original $z 9780230238305 $z 0230238300 $w (DLC) 2009048422 $w (OCoLC)429023923
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9780230275225 $z access to fulltext (Palgrave)