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Employee morale = driving performance in challenging times /

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	Employee morale/ David Bowles and Cary Cooper.
其他題名:	driving performance in challenging times /
作者:	Bowles, David,
其他作者:	Cooper, Cary L.
出版者:	Basingstoke, Hampshire ;Palgrave Macmillan, : 2009.,
面頁冊數:	xv, 215 p. :ill. ; : 24 cm.;
標題:	Employee morale. -
電子資源:	access to fulltext (Palgrave)
ISBN:	9780230250789

Employee morale = driving performance in challenging times /
Bowles, David,Dr.

Employee moraledriving performance in challenging times /[electronic resource] :David Bowles and Cary Cooper. - Basingstoke, Hampshire ;Palgrave Macmillan,2009. - xv, 215 p. :ill. ;24 cm.

Includes bibliographical references and index.

What is Morale? -- How Do Organizations Measure Morale? -- Why Morale Is So Important: Introduction -- Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness -- Why Morale Is So Important 2: Individual Morale and Performance -- Why Morale Is So Important 3: Morale and Customer Satisfaction -- Why Morale Is SoImportant 4: Morale, Individual and Organizational Health -- Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein -- Creating& Maintaining the High Morale Organization -- Current Trends, Issues and Myths in Employee Morale.

Performance is the key outcome of high morale, and the reason why itshould be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. Now raised from just 'touchy-feely' to 'mission critical', employee morale is finally getting the attention which it deserves. As it does, organisations are changing everything from their structure to their processes to take account of this fact, and starting to manage themselves around the need to measure and improve morale on an ongoing basis. Starting with the hiringprocess, to every single promotion, and via ongoing methods which the authors examine in detail, morale is increasingly the focus, high morale the goal.

Electronic reproduction.
Basingstoke, England :
Palgrave Macmillan,
2010.

Mode of access:World Wide Web.

ISBN: 9780230250789

Standard No.: 10.1057/9780230250789doiSubjects--Topical Terms:

100598
Employee morale.
Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HF5549.5.M6 / B68 2009

Dewey Class. No.: 658.3/14

Employee morale = driving performance in challenging times /
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300 $a xv, 215 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 0 $a What is Morale? -- How Do Organizations Measure Morale? -- Why Morale Is So Important: Introduction -- Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness -- Why Morale Is So Important 2: Individual Morale and Performance -- Why Morale Is So Important 3: Morale and Customer Satisfaction -- Why Morale Is SoImportant 4: Morale, Individual and Organizational Health -- Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein -- Creating& Maintaining the High Morale Organization -- Current Trends, Issues and Myths in Employee Morale.
520 $a Performance is the key outcome of high morale, and the reason why itshould be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. Now raised from just 'touchy-feely' to 'mission critical', employee morale is finally getting the attention which it deserves. As it does, organisations are changing everything from their structure to their processes to take account of this fact, and starting to manage themselves around the need to measure and improve morale on an ongoing basis. Starting with the hiringprocess, to every single promotion, and via ongoing methods which the authors examine in detail, morale is increasingly the focus, high morale the goal.
533 $a Electronic reproduction. $b Basingstoke, England : $c Palgrave Macmillan, $d 2010. $n Mode of access:World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Apr. 12, 2010). $n Access may be restricted to users at subscribing institutions.
650 0 $a Employee morale. $3 100598
650 0 $a Employee motivation. $3 96863
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