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Spanish and English in U.S. service ...
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Callahan, Laura.
Spanish and English in U.S. service encounters
Record Type:
Electronic resources : Monograph/item
Title/Author:
Spanish and English in U.S. service encounters/ Laura Callahan.
Author:
Callahan, Laura.
Published:
New York, NY :Palgrave Macmillan, : 2009.,
Description:
1 online resource (xiv, 290 p.) :ill. :
Notes:
Description based on print version record.
Subject:
Hispanic Americans - Languages. -
Online resource:
access to fulltext (Palgrave)
ISBN:
9780230619104 (electronic bk.)
Spanish and English in U.S. service encounters
Callahan, Laura.
Spanish and English in U.S. service encounters
[electronic resource] /Laura Callahan. - New York, NY :Palgrave Macmillan,2009. - 1 online resource (xiv, 290 p.) :ill.
Description based on print version record.
Includes bibliographical references (p. [275]-284) and indexes.
Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
ISBN: 9780230619104 (electronic bk.)Subjects--Topical Terms:
89987
Hispanic Americans
--Languages.Index Terms--Genre/Form:
96803
Electronic books.
LC Class. No.: P40.5.H572 / U6 2009eb
Dewey Class. No.: 306.44
Spanish and English in U.S. service encounters
LDR
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159539
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OCoLC
005
20100709081854.0
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9780230619104 (electronic bk.)
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023061910X (electronic bk.)
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(OCoLC)319176022
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eng
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Callahan, Laura.
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Spanish and English in U.S. service encounters
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[electronic resource] /
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Laura Callahan.
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New York, NY :
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2009.
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Palgrave Macmillan,
300
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1 online resource (xiv, 290 p.) :
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ill.
500
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Description based on print version record.
504
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Includes bibliographical references (p. [275]-284) and indexes.
505
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Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.
520
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Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
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Hispanic Americans
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Languages.
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89987
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Linguistic minorities
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United States.
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Language in the workplace
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United States.
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307488
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Service industries workers
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United States
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Language.
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307489
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Code switching (Linguistics)
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United States.
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307490
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Language awareness
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Print version:
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Callahan, Laura.
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Spanish and English in U.S. service encounters.
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New York, NY : Palgrave Macmillan, 2009
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9780230610712
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(OCoLC)226357158
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Palgrave Connect
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http://www.palgraveconnect.com/doifinder/10.1057/9780230619104
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access to fulltext (Palgrave)
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