新生學校財團法人新生醫護管理專科學校圖書館 |

Spanish and English in U.S. service encounters

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	Spanish and English in U.S. service encounters/ Laura Callahan.
作者:	Callahan, Laura.
出版者:	New York, NY :Palgrave Macmillan, : 2009.,
面頁冊數:	1 online resource (xiv, 290 p.) :ill. :
附註:	Description based on print version record.
標題:	Hispanic Americans - Languages. -
電子資源:	access to fulltext (Palgrave)
ISBN:	9780230619104 (electronic bk.)

Spanish and English in U.S. service encounters
Callahan, Laura.

Spanish and English in U.S. service encounters[electronic resource] /Laura Callahan. - New York, NY :Palgrave Macmillan,2009. - 1 online resource (xiv, 290 p.) :ill.

Description based on print version record.

Includes bibliographical references (p. [275]-284) and indexes.

Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.

Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.

ISBN: 9780230619104 (electronic bk.)Subjects--Topical Terms:

89987
Hispanic Americans
--Languages.Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: P40.5.H572 / U6 2009eb

Dewey Class. No.: 306.44

Spanish and English in U.S. service encounters
LDR:02133cmm 2200313Ia 4500 001 159539
003 OCoLC
005 20100709081854.0
006 m d
007 cr cnu---unuuu
008 160219s2009 nyua sb 001 0 eng d
020 $a 9780230619104 (electronic bk.)
020 $a 023061910X (electronic bk.)
035 $a (OCoLC)319176022
035 $a ocn319176022
040 $a UKPGM $b eng $c UKPGM $d N $d YDXCP $d CDX $d EBLCP
041 0 $a eng $a spa
043 $a n-us---
049 $a APTA
050 4 $a P40.5.H572 $b U6 2009eb
082 0 4 $a 306.44 $2 22
100 1 $a Callahan, Laura. $3 307487
245 1 0 $a Spanish and English in U.S. service encounters $h [electronic resource] / $c Laura Callahan.
260 $a New York, NY : $c 2009. $b Palgrave Macmillan,
300 $a 1 online resource (xiv, 290 p.) : $b ill.
500 $a Description based on print version record.
504 $a Includes bibliographical references (p. [275]-284) and indexes.
505 0 $a Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.
520 $a Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
650 0 $a Hispanic Americans $x Languages. $3 89987
650 0 $a Linguistic minorities $z United States. $3 94104
650 0 $a Language in the workplace $z United States. $3 307488
650 0 $a Service industries workers $z United States $x Language. $3 307489
650 0 $a Code switching (Linguistics) $z United States. $3 307490
650 0 $a Language awareness $z United States. $3 307491
655 7 $a Electronic books. $2 local. $3 96803
776 0 8 $i Print version: $a Callahan, Laura. $t Spanish and English in U.S. service encounters. $d New York, NY : Palgrave Macmillan, 2009 $z 9780230610712 $w (OCoLC)226357158
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9780230619104 $z access to fulltext (Palgrave)