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Effective management of benchmarking projects = practical guidelines and examples of best practice /

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	Effective management of benchmarking projects/ Mohamed Zairi.
其他題名:	practical guidelines and examples of best practice /
作者:	Zairi, Mohamed.
出版者:	Oxford, England :Butterworth-Heinemann, : 1998.,
面頁冊數:	1 online resource (348 p.) :ill. :
標題:	Benchmarking (Management) -
電子資源:	http://www.sciencedirect.com/science/book/9780750639873
ISBN:	9780750639873

Effective management of benchmarking projects = practical guidelines and examples of best practice /
Zairi, Mohamed.

Effective management of benchmarking projectspractical guidelines and examples of best practice /[electronic resource] :Mohamed Zairi. - Oxford, England :Butterworth-Heinemann,1998. - 1 online resource (348 p.) :ill.

Includes bibliographical references and index.

Introduction; Rank Xerox: The place where the benchmarking story started; The strategic application of benchmarking for best practice: A prioritization tool; Partner selection; The ethics of benchmarking: How to handle secrecy and sensitive issues; The value of industrial visits; The value of benchmarking awards; The process of benchmarking in practice; The diversity of benchmarking: Examples of best practice; Bringing it all together: Effective project management; Index.

Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols. This book deals with the application of benchmarking. It gives real examples of effective applications from such companies as: Rank Xerox, D2D, American Express, Rover, Texas Instruments. Author is a leading authority on benchmarking Blends theory with practice appealing to both academics and practitioners Includes examples of best practice in a variety of fields eg the public sector, utilities sector, financial services, car after-sale service.

ISBN: 9780750639873

Source: 94751:94750Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

122110
Benchmarking (Management)
Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HD62.15 / .Z344 1998

Dewey Class. No.: 658.5/62

Effective management of benchmarking projects = practical guidelines and examples of best practice /
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