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Quality management for IT services =...
~
IGI Global.
Quality management for IT services = perspectives on business and process performance /
Record Type:
Electronic resources : Monograph/item
Title/Author:
Quality management for IT services/ Claus-Peter Praeg and Dieter Spath, editors.
Reminder of title:
perspectives on business and process performance /
other author:
Praeg, Claus-Peter,
Published:
Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), : 2011.,
Description:
xiv, 332 p. :ill. ; : 29 cm.;
Subject:
Information technology - Management. -
Online resource:
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6
ISBN:
9781616928919 (ebook)
Quality management for IT services = perspectives on business and process performance /
Quality management for IT services
perspectives on business and process performance /[electronic resource] :Claus-Peter Praeg and Dieter Spath, editors. - Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),2011. - xiv, 332 p. :ill. ;29 cm.
Includes bibliographical references.
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Mode of access: World Wide Web.
ISBN: 9781616928919 (ebook)Subjects--Topical Terms:
82267
Information technology
--Management.Subjects--Index Terms:
Alignment of perceptions in service quality
LC Class. No.: HD30.2 / .Q35 2011e
Dewey Class. No.: 004.068/4
Quality management for IT services = perspectives on business and process performance /
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Quality management for IT services
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[electronic resource] :
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perspectives on business and process performance /
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Claus-Peter Praeg and Dieter Spath, editors.
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Hershey, Pa. :
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2011.
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IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
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xiv, 332 p. :
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ill. ;
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29 cm.
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Includes bibliographical references.
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"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
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Mode of access: World Wide Web.
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Information technology
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Management.
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Information technology
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Quality control.
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Alignment of perceptions in service quality
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Application management
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Economic aspects of quality of service
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e-service quality
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Integration of IT governance frameworks
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IT service processes in a complex environment
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IT service value engineering
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Management of corporate data assets
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Quality management effects
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Cloud services
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Praeg, Claus-Peter,
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Spath, Dieter.
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Chapter PDFs via platform:
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http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6
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