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Quality management for IT services =...
~
IGI Global.
Quality management for IT services = perspectives on business and process performance /
紀錄類型:
書目-電子資源 : 單行本
正題名/作者:
Quality management for IT services/ Claus-Peter Praeg and Dieter Spath, editors.
其他題名:
perspectives on business and process performance /
其他作者:
Praeg, Claus-Peter,
出版者:
Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), : 2011.,
面頁冊數:
xiv, 332 p. :ill. ; : 29 cm.;
標題:
Information technology - Management. -
電子資源:
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6
ISBN:
9781616928919 (ebook)
Quality management for IT services = perspectives on business and process performance /
Quality management for IT services
perspectives on business and process performance /[electronic resource] :Claus-Peter Praeg and Dieter Spath, editors. - Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),2011. - xiv, 332 p. :ill. ;29 cm.
Includes bibliographical references.
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Mode of access: World Wide Web.
ISBN: 9781616928919 (ebook)Subjects--Topical Terms:
82267
Information technology
--Management.Subjects--Index Terms:
Alignment of perceptions in service quality
LC Class. No.: HD30.2 / .Q35 2011e
Dewey Class. No.: 004.068/4
Quality management for IT services = perspectives on business and process performance /
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Alignment of perceptions in service quality
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http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6
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