新生學校財團法人新生醫護管理專科學校圖書館 |

A survival guide for working with humans = dealing with whiners, back-stabbers, know-it-alls, and other difficult people /

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	A survival guide for working with humans/ Gini Graham Scott.
其他題名:	dealing with whiners, back-stabbers, know-it-alls, and other difficult people /
作者:	Scott, Gini Graham.
出版者:	New York :American Management Association, : c2004.,
面頁冊數:	215 p. ;23 cm.;
附註:	Includes index.
標題:	Conflict management. -
電子資源:	An electronic book accessible through the World Wide Web; click for information
ISBN:	0814427596 (electronic bk.)

A survival guide for working with humans = dealing with whiners, back-stabbers, know-it-alls, and other difficult people /
Scott, Gini Graham.

A survival guide for working with humansdealing with whiners, back-stabbers, know-it-alls, and other difficult people /[electronic resource] :Gini Graham Scott. - New York :American Management Association,c2004. - 215 p. ;23 cm.

Includes index.

Acknowledgements -- Introduction -- When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don't fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them "ethics" you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs, not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz -- Index -- About the author.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2006.

Available via World Wide Web.

ISBN: 0814427596 (electronic bk.)Subjects--Topical Terms:

87766
Conflict management.
Index Terms--Genre/Form:

96803
Electronic books.

LC Class. No.: HD42 / .S358 2004eb

Dewey Class. No.: 650.1/3

A survival guide for working with humans = dealing with whiners, back-stabbers, know-it-alls, and other difficult people /
LDR:02744cmm 22003254a 4500 001 174309
003 OCoLC
005 20081007000000.0
006 m d
007 cr cnu---unuuu
008 160302s2004 nyu s 001 0 eng d
019 $a 150350465
020 $a 0814427596 (electronic bk.)
020 $a 9780814427590 (electronic bk.)
035 $a (OCoLC)65180641 $z (OCoLC)150350465
035 $a ocm65180641
040 $a N $c N $d OCLCQ $d YDXCP $d OCLCQ
049 $a APTA
050 1 4 $a HD42 $b .S358 2004eb
082 0 4 $a 650.1/3 $2 22
100 1 $a Scott, Gini Graham. $3 96524
245 1 2 $a A survival guide for working with humans $h [electronic resource] : $b dealing with whiners, back-stabbers, know-it-alls, and other difficult people / $c Gini Graham Scott.
260 $a New York : $c c2004. $b American Management Association,
300 $a 215 p. ; $c 23 cm.
500 $a Includes index.
505 0 $a Acknowledgements -- Introduction -- When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don't fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them "ethics" you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs, not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz -- Index -- About the author.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2006. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 0 $a Conflict management. $3 87766
650 0 $a Interpersonal relations. $3 73661
650 0 $a Interpersonal conflict. $3 83878
655 7 $a Electronic books. $2 local. $3 96803
710 2 $a NetLibrary, Inc. $3 83
776 1 $c Original $z 0814472052 $w (DLC) 2003020908 $w (OCoLC)53083853
856 4 $3 Bibliographic record display $u http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=149000 $z An electronic book accessible through the World Wide Web; click for information
938 $a YBP Library Services $b YANK $n 2412907
994 $a 92 $b APTAC
999 $z 20654-43021