Language:
English
繁體中文
Help
回圖書館
Login
Back
Switch To:
Labeled
|
MARC Mode
|
ISBD
The real-time contact center
~
MyiLibrary.
The real-time contact center
Record Type:
Electronic resources : Monograph/item
Title/Author:
The real-time contact center/ Donna Fluss.
Author:
Fluss, Donna.
Published:
New York, NY :AMACOM Books, : c2005.,
Description:
xv, 221 p. :ill. ; : 24 cm.;
Notes:
Title from e-book title screen (viewed February 26, 2008).
Subject:
Call centers - Management. -
Online resource:
Connect to MyiLibrary resource
ISBN:
9786611126889
The real-time contact center
Fluss, Donna.
The real-time contact center
[electronic resource] /Donna Fluss. - 1st ed. - New York, NY :AMACOM Books,c2005. - xv, 221 p. :ill. ;24 cm.
Title from e-book title screen (viewed February 26, 2008).
Includes bibliographical references and index.
Electronic reproduction.
UK :
MyiLibrary,
2008
Available via World Wide Web.
ISBN: 9786611126889
LCCN: 2005004120Subjects--Topical Terms:
87514
Call centers
--Management.Index Terms--Genre/Form:
96803
Electronic books.
LC Class. No.: HE8788 / .F58 2005eb
Dewey Class. No.: 658.8/12
The real-time contact center
LDR
:01018nmm 22002773a 4500
001
181551
005
20060113165810.0
006
m d
007
cr zn |
008
160308s2005 nyua sb 001 0 eng
010
$a
2005004120
020
$a
9786611126889
020
$z
0814472567 (Cloth)
020
$z
0814429084 (electronic bk.)
035
$a
112688
$b
MIL
035
$a
cis7442659
040
$a
UK-RwCLS
$c
UK-RwCLS
050
1 4
$a
HE8788
$b
.F58 2005eb
082
0 4
$a
658.8/12
$2
22
100
1
$a
Fluss, Donna.
$3
354318
245
1 4
$a
The real-time contact center
$h
[electronic resource] /
$c
Donna Fluss.
250
$a
1st ed.
260
$a
New York, NY :
$c
c2005.
$b
AMACOM Books,
300
$a
xv, 221 p. :
$b
ill. ;
$c
24 cm.
500
$a
Title from e-book title screen (viewed February 26, 2008).
504
$a
Includes bibliographical references and index.
533
$a
Electronic reproduction.
$b
UK :
$c
MyiLibrary,
$d
2008
$n
Available via World Wide Web.
$n
Access may be limited to MIL affiliated libraries.
650
0
$a
Call centers
$x
Management.
$3
87514
650
0
$a
Call centers
$x
Computer network resources.
$3
354319
650
0
$a
Customer services
$x
Management.
$3
122144
655
7
$a
Electronic books.
$2
local.
$3
96803
710
2
$a
MyiLibrary.
$3
311848
856
4
$z
Connect to MyiLibrary resource
$u
http://www.myilibrary.com?id=112688
based on 0 review(s)
Multimedia
Reviews
Add a review
and share your thoughts with other readers
Export
pickup library
Processing
...
Change password
Login