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The real-time contact center
~
MyiLibrary.
The real-time contact center
紀錄類型:
書目-電子資源 : 單行本
正題名/作者:
The real-time contact center/ Donna Fluss.
作者:
Fluss, Donna.
出版者:
New York, NY :AMACOM Books, : c2005.,
面頁冊數:
xv, 221 p. :ill. ; : 24 cm.;
附註:
Title from e-book title screen (viewed February 26, 2008).
標題:
Call centers - Management. -
電子資源:
Connect to MyiLibrary resource
ISBN:
9786611126889
The real-time contact center
Fluss, Donna.
The real-time contact center
[electronic resource] /Donna Fluss. - 1st ed. - New York, NY :AMACOM Books,c2005. - xv, 221 p. :ill. ;24 cm.
Title from e-book title screen (viewed February 26, 2008).
Includes bibliographical references and index.
Electronic reproduction.
UK :
MyiLibrary,
2008
Available via World Wide Web.
ISBN: 9786611126889
LCCN: 2005004120Subjects--Topical Terms:
87514
Call centers
--Management.Index Terms--Genre/Form:
96803
Electronic books.
LC Class. No.: HE8788 / .F58 2005eb
Dewey Class. No.: 658.8/12
The real-time contact center
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