| Record Type: |
Electronic resources
: Monograph/item
|
| Title/Author: |
CRM fundamentals/ by Scott Kostojohn, Mathew Johnson, Brian Paulen. |
| remainder title: |
Customer relations management fundamentals |
| Author: |
Kostojohn, Scott. |
| other author: |
Paulen, Brian. |
| Published: |
Berkeley, CA :Apress, : 2011., |
| Description: |
xiii, 232 p. :ill., digital ; : 24 cm.; |
| Contained By: |
Springer eBooks |
| Subject: |
Information Systems and Communication Service. - |
| Online resource: |
http://dx.doi.org/10.1007/978-1-4302-3591-0 |
| ISBN: |
9781430235910 (electronic bk.) |