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Customer satisfaction evaluation = m...
~
Siskos, Yannis.
Customer satisfaction evaluation = methods for measuring and implementing service quality /
Record Type:
Electronic resources : Monograph/item
Title/Author:
Customer satisfaction evaluation/ by Evangelos Grigoroudis, Yannis Siskos.
Reminder of title:
methods for measuring and implementing service quality /
Author:
Grigoroudis, Evangelos.
other author:
Siskos, Yannis.
Published:
Boston, MA :Springer Science+Business Media, LLC, : 2010.,
Description:
xii, 313 p. :ill., digital ; : 25 cm.;
Series:
International series in operations research & management science,
Contained By:
Springer eBooks
Subject:
Business/Management Science, general. -
Online resource:
http://dx.doi.org/10.1007/978-1-4419-1640-2
ISBN:
9781441916402 (electronic bk.)
Customer satisfaction evaluation = methods for measuring and implementing service quality /
Grigoroudis, Evangelos.
Customer satisfaction evaluation
methods for measuring and implementing service quality /[electronic resource] :by Evangelos Grigoroudis, Yannis Siskos. - Boston, MA :Springer Science+Business Media, LLC,2010. - xii, 313 p. :ill., digital ;25 cm. - International series in operations research & management science,1390884-8289 ;.
ISBN: 9781441916402 (electronic bk.)Subjects--Topical Terms:
120758
Business/Management Science, general.
LC Class. No.: HF5415.335 / .G75 2010
Dewey Class. No.: 658.83015195
Customer satisfaction evaluation = methods for measuring and implementing service quality /
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