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Customer service in health care : = ...

Baird, Kristin.

Customer service in health care : = a grassroots approach to creating a culture of service excellence /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer service in health care :/ by Kristin Baird.
Reminder of title:	a grassroots approach to creating a culture of service excellence /
Author:	Baird, Kristin.
Published:	San Francisco :Jossey-Bass ; : 2000,
Description:	xiii, 162 p. :ill. ; : 23 cm.;
Subject:	Patient Satisfaction. -
ISBN:	1556482698 (pbk.)

Customer service in health care : = a grassroots approach to creating a culture of service excellence /
Baird, Kristin.

Customer service in health care :a grassroots approach to creating a culture of service excellence /by Kristin Baird. - 1st ed. - San Francisco :Jossey-Bass ;2000 - xiii, 162 p. :ill. ;23 cm.

Includes bibliographical references and index.

ISBN: 1556482698 (pbk.)

LCCN: 99036797Subjects--Topical Terms:

84338
Patient Satisfaction.

LC Class. No.: R727 / .B276 2000

Dewey Class. No.: 362.1/068

National Library of Medicine Call No.: W 85 / B162 2000

Customer service in health care : = a grassroots approach to creating a culture of service excellence /
LDR:00750cam0 22002291 450L 001 56840
003 OCoLC
005 20050202241715.0
008 090515s2000 caum a001 0 eng c
010 $a 99036797
019 $a 978990367974
020 $a 1556482698 (pbk.)
020 $a 0787952516 (pbk.) : $c NT678
035 $a 1054116
040 $a DNLM/DLC $c DLC $d NLM $d C#P $d WSU $d ML
050 0 0 $a R727 $b .B276 2000
060 1 0 $a W 85 $b B162 2000
082 0 0 $a 362.1/068 $2 21
100 $a Baird, Kristin. $3 84334
245 1 0 $a Customer service in health care : $b a grassroots approach to creating a culture of service excellence / $c by Kristin Baird.
250 $a 1st ed.
260 $a San Francisco : $a Chicago : $c 2000 $b Jossey-Bass ; $b Health Forum,
300 $a xiii, 162 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references and index.
650 $a Patient Satisfaction. $3 84338
650 $a Health Services $x standards. $3 84337
650 $a Patient satisfaction. $3 84336
650 $a Medical care $x Customer services. $3 84335