新生學校財團法人新生醫護管理專科學校圖書館 |

Language: English

Back

Achieving impressive customer servic...

Scott, Gail, (1946-)

Achieving impressive customer service : = 7 strategies for the health care manager /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Achieving impressive customer service :/ Wendy Leebov, Gail Scott, Lolma Olson.
Reminder of title:	7 strategies for the health care manager /
Author:	Leebov, Wendy.
other author:	Scott, Gail,
Published:	Chicago, Ill. :American Hospital Pub., : 1998,
Description:	xiv, 291 p. ;26 cm.;
Notes:	Includes index.
Subject:	Patient Satisfaction. -
ISBN:	0787955779 (pbk.) :

Achieving impressive customer service : = 7 strategies for the health care manager /
Leebov, Wendy.

Achieving impressive customer service :7 strategies for the health care manager /Wendy Leebov, Gail Scott, Lolma Olson. - Chicago, Ill. :American Hospital Pub.,1998 - xiv, 291 p. ;26 cm.

Includes index.

ISBN: 0787955779 (pbk.) :NT1797

LCCN: 97051922Subjects--Topical Terms:

84338
Patient Satisfaction.

Dewey Class. No.: 362.1/068

National Library of Medicine Call No.: W85 / .L482 1998

Achieving impressive customer service : = 7 strategies for the health care manager /
LDR:00536cam0 22001691 450L 001 57111
008 090515s1998 ilu 001 0 eng d
010 $a 97051922
019 $a 978970519223
020 $a 0787955779 (pbk.) : $c NT1797
035 $a 1054394
040 $a ML $d ML
060 $a W85 $b .L482 1998
082 0 0 $a 362.1/068 $2 21
100 $a Leebov, Wendy. $3 83283
245 1 0 $a Achieving impressive customer service : $b 7 strategies for the health care manager / $c Wendy Leebov, Gail Scott, Lolma Olson.
260 $a Chicago, Ill. : $c 1998 $b American Hospital Pub.,
300 $a xiv, 291 p. ; $c 26 cm.
500 $a Includes index.
650 $a Patient Satisfaction. $3 84338
650 $a Health services administration. $3 82256
650 $a Patient satisfaction. $3 84336
650 $a Consumer satisfaction. $3 85263
650 $a Health Services Administration. $3 81802
700 $a Scott, Gail, $d 1946- $3 85261
700 $a Olson, Lolma. $3 85262