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Managing patient expectations : = th...

Baker, Susan Keane.

Managing patient expectations : = the art of finding and keeping loyal patients /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Managing patient expectations :/ Susan Keane Baker.
Reminder of title:	the art of finding and keeping loyal patients /
Author:	Baker, Susan Keane.
Published:	San Francisco :Jossey Bass Publishers, : 1998,
Description:	xv, 281 p.
Subject:	Patient Satisfaction. -
ISBN:	0787941581 (hc. : alk. paper) :

Managing patient expectations : = the art of finding and keeping loyal patients /
Baker, Susan Keane.

Managing patient expectations :the art of finding and keeping loyal patients /Susan Keane Baker. - San Francisco :Jossey Bass Publishers,1998 - xv, 281 p.

Includes bibliographical references (p. 261-269) and index.

ISBN: 0787941581 (hc. : alk. paper) :NT1463

LCCN: 98015900 Subjects--Topical Terms:

84338
Patient Satisfaction.

National Library of Medicine Call No.: W85 / B168 1998

Managing patient expectations : = the art of finding and keeping loyal patients /
LDR:00595cam0 22001811 450L 001 57165
003 DNLM
005 2005021580446.0
008 090515s1998 cau b 001 0 eng b
010 $a 98015900
019 $a 978 9801590 4
020 $a 0787941581 (hc. : alk. paper) : $c NT1463
035 $a 1054349
040 $a DNLM $c DNLM $d DNLM $d ML
060 1 0 $a W85 $b B168 1998
100 $a Baker, Susan Keane. $3 85075
245 1 0 $a Managing patient expectations : $b the art of finding and keeping loyal patients / $c Susan Keane Baker.
260 $a San Francisco : $c 1998 $b Jossey Bass Publishers,
300 $a xv, 281 p.
504 $a Includes bibliographical references (p. 261-269) and index.
650 $a Patient Satisfaction. $3 84338
650 $a Knowledge, Attitudes, Practice. $3 82284
650 $a Outpatients $x psychology. $3 85076
650 $a Patient Participation. $3 76482
650 $a Physician-Patient Relations. $3 77758