| Record Type: |
Language materials, printed
: Monograph/item
|
| Title/Author: |
Call Center handbook // Duane E. Sharp. |
| Author: |
Sharp, Duane E. |
| Published: |
Burlington, MA :Digital Press/Elsevier Science, : 2003, |
| Description: |
xiii, 303 p. :ill. ; : 24 cm.; |
| Subject: |
Call centers - Management. - |
| Online resource: |
http://www.loc.gov/catdir/description/els031/2003043821.html |
| ISBN: |
155558277X (pbk.) : |