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CRM at the speed of light : = captur...

Greenberg, Paul.

CRM at the speed of light : = capturing and keeping customers in Internet real time /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM at the speed of light :/ Paul Greenberg.
Reminder of title:	capturing and keeping customers in Internet real time /
Author:	Greenberg, Paul.
Published:	New York :McGraw-Hill/Osborne, : 2002,
Description:	xvi, 480 p. :ill. ; : 24 cm.;
Notes:	Includes index.
Subject:	Electronic commerce. -
Online resource:	http://www.loc.gov/catdir/description/mh031/2003265506.html
ISBN:	0072224169 :

CRM at the speed of light : = capturing and keeping customers in Internet real time /
Greenberg, Paul.

CRM at the speed of light :capturing and keeping customers in Internet real time /Paul Greenberg. - 2nd ed. - New York :McGraw-Hill/Osborne,2002 - xvi, 480 p. :ill. ;24 cm.

Includes index.

ISBN: 0072224169 :新台幣1027

LCCN: 2003265506Subjects--Topical Terms:

87518
Electronic commerce.

LC Class. No.: HF5415.5 / .G74 2002

Dewey Class. No.: 658.8/12

CRM at the speed of light : = capturing and keeping customers in Internet real time /
LDR:00799cam0 22002291 450L 001 60035
003 DLC
005 20050303160944.0
008 09051508s2002 nyua 001 0 eng
010 $a 2003265506
019 $a 978 2003265068
020 $a 0072224169 : $c 新台幣1027
035 $a 1061469
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .G74 2002 $c G798
082 0 0 $a 658.8/12 $2 21
100 $a Greenberg, Paul. $3 93902
245 1 0 $a CRM at the speed of light : $b capturing and keeping customers in Internet real time / $c Paul Greenberg.
250 $a 2nd ed.
260 $a New York : $c 2002 $b McGraw-Hill/Osborne,
300 $a xvi, 480 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
650 $a Electronic commerce. $3 87518
650 $a Customer relations $x Management. $3 93903
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/mh031/2003265506.html
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/mh031/2003265506.html