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The winner's attitude : = change how...

Gee, Jeff.

The winner's attitude : = change how you deal with difficult people and get the best out of any situation /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The winner's attitude :/ Jeff and Val Gee.
其他題名:	change how you deal with difficult people and get the best out of any situation /
作者:	Gee, Jeff.
其他作者:	Gee, Val.
出版者:	New York :McGraw-Hill, : c2006.,
面頁冊數:	vi, 214 p. ;21 cm.;
附註:	Includes index.
標題:	Customer services. -
電子資源:	http://www.loc.gov/catdir/toc/ecip0519/2005026804.html
ISBN:	0071467645 (alk. paper) :

The winner's attitude : = change how you deal with difficult people and get the best out of any situation /
Gee, Jeff.

The winner's attitude :change how you deal with difficult people and get the best out of any situation /Jeff and Val Gee. - New York :McGraw-Hill,c2006. - vi, 214 p. ;21 cm.

Includes index.

Includes bibliographical references and index.

Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.

ISBN: 0071467645 (alk. paper) :NT1000

LCCN: 2005026804Subjects--Topical Terms:

100627
Customer services.

LC Class. No.: HF5415.5 / .G442 2006

Dewey Class. No.: 658.8/12

The winner's attitude : = change how you deal with difficult people and get the best out of any situation /
LDR:01486cam0 22002531 450L 001 62560
003 DLC
005 060724181012.0
008 090515s2006 nyu 001 0 eng
010 $a 2005026804
019 $a 978 2005026049
020 $a 0071467645 (alk. paper) : $c NT1000
035 $a g00035599
040 $a DLC $c DLC $d YDX $d BAKER $d DLC
050 0 0 $a HF5415.5 $b .G442 2006
082 0 0 $a 658.8/12 $2 22
100 $a Gee, Jeff. $3 100626
245 1 4 $a The winner's attitude : $b change how you deal with difficult people and get the best out of any situation / $c Jeff and Val Gee.
260 $a New York : $c c2006. $b McGraw-Hill,
300 $a vi, 214 p. ; $c 21 cm.
500 $a Includes index.
504 $a Includes bibliographical references and index.
505 0 $a Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.
650 $a Customer services. $3 100627
650 $a Customer relations. $3 100538
650 $a Interpersonal relations. $3 73661
700 $a Gee, Val. $3 100625
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0519/2005026804.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0661/2005026804-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0661/2005026804-d.html