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Perfect phrases for customer service...

Bacal, Robert.

Perfect phrases for customer service : = hundreds of tools, techniques, and scripts for handling any situation /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Perfect phrases for customer service :/ Robert Bacal.
Reminder of title:	hundreds of tools, techniques, and scripts for handling any situation /
Author:	Bacal, Robert.
Published:	New York :McGraw-Hill, : c2005.,
Description:	xv, 222 p. ;21 cm.;
Subject:	Customer services - Terminology. -
Online resource:	http://www.loc.gov/catdir/enhancements/fy0627/2005297103-b.html
ISBN:	007144453X (pbk.) :

Perfect phrases for customer service : = hundreds of tools, techniques, and scripts for handling any situation /
Bacal, Robert.

Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /Robert Bacal. - New York :McGraw-Hill,c2005. - xv, 222 p. ;21 cm.

ISBN: 007144453X (pbk.) :NT700

LCCN: 2005297103Subjects--Topical Terms:

100665
Customer services
--Terminology.

LC Class. No.: HF5415.5 / .B32 2005

Perfect phrases for customer service : = hundreds of tools, techniques, and scripts for handling any situation /
LDR:00767cam0 22001931 450L 001 62608
003 DLC
005 060724221547.0
008 090515s2005 nyu 000 0 eng d
010 $a 2005297103
019 $a 978 2005297036
020 $a 007144453X (pbk.) : $c NT700
035 $a g00035615
040 $a SINAP $c SINAP $d BGU $d DLC
050 0 0 $a HF5415.5 $b .B32 2005
100 $a Bacal, Robert. $3 97075
245 1 0 $a Perfect phrases for customer service : $b hundreds of tools, techniques, and scripts for handling any situation / $c Robert Bacal.
260 $a New York : $c c2005. $b McGraw-Hill,
300 $a xv, 222 p. ; $c 21 cm.
650 $a Customer services $v Terminology. $3 100665 $3 174911
650 $a Customer services. $3 100627
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0627/2005297103-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0627/2005297103-d.html