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Crucial confrontations : = tools for...

Patterson, Kerry, (1946-)

Crucial confrontations : = tools for resolving broken promises, violated expectations, and bad behavior /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Crucial confrontations :/ Kerry Patterson ... [et al.].
Reminder of title:	tools for resolving broken promises, violated expectations, and bad behavior /
other author:	Patterson, Kerry,
Published:	New York :McGraw-Hill, : c2005.,
Description:	xviii, 284 p. :ill. ; : 23 cm.;
Subject:	Communication in organizations. -
Online resource:	http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html
ISBN:	0071446524 (pbk. : acid-free paper) :

Crucial confrontations : = tools for resolving broken promises, violated expectations, and bad behavior /
Crucial confrontations :tools for resolving broken promises, violated expectations, and bad behavior /Kerry Patterson ... [et al.]. - New York :McGraw-Hill,c2005. - xviii, 284 p. :ill. ;23 cm.

Includes bibliographical references (p. 271-272) and index.

ISBN: 0071446524 (pbk. : acid-free paper) :NT850

LCCN: 2005276538

Nat. Bib. No.: GBA456055bnbSubjects--Topical Terms:

97124
Communication in organizations.

LC Class. No.: HM1121 / .C78 2005

Dewey Class. No.: 303.6/9

Crucial confrontations : = tools for resolving broken promises, violated expectations, and bad behavior /
LDR:00983cam0 22002411 450L 001 62768
003 DLC
005 060724212450.0
008 090515s2005 nyua b 001 0 eng d
010 $a 2005276538
015 $a GBA456055 $2 bnb
019 $a 978 2005276383
020 $a 0071446524 (pbk. : acid-free paper) : $c NT850
020 $a 0071446370 (pbk.)
035 $a g00035790
040 $a OCO $c OCO $d WRJ $d ITD $d OMP $d UKM $d DLC
050 0 0 $a HM1121 $b .C78 2005
082 0 0 $a 303.6/9 $2 22
245 0 0 $a Crucial confrontations : $b tools for resolving broken promises, violated expectations, and bad behavior / $c Kerry Patterson ... [et al.].
260 $a New York : $c c2005. $b McGraw-Hill,
300 $a xviii, 284 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references (p. 271-272) and index.
650 $a Communication in organizations. $3 97124
650 $a Communication in management. $3 96864
650 $a Interpersonal relations. $3 73661
650 $a Interpersonal communication. $3 73821
650 $a Interpersonal confrontation. $3 101067
700 $a Patterson, Kerry, $d 1946- $3 101066
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html