Customer relations.
Overview
| Works: | 57 works in 57 publications in 57 languages | |
|---|---|---|
Titles
Are your customers being served? = how to boost profits by delivering exceptional customer service /
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(Electronic resources)
Logistics and fulfillment for e-business = a practical guide to mastering back office functions for online commerce /
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(Electronic resources)
Customer-centric marketing strategies = tools for building organizational performance /
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(Electronic resources)
The innovative lean enterprise : = using the principles of lean to create and deliver innovation to customers /
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(Language materials, printed)
The power of two = how smart companies create win-win customer-supplier partnerships that outperform the competition /
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(Electronic resources)
HR from the heart = inspiring stories and strategies for building the people side of great business /
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(Electronic resources)
Implementing strategic change : = tools for transforming an organization /
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(Language materials, printed)
Sell the brand first : = a new way to sell that improves customer loyalty by fulfilling their needs /
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(Language materials, printed)
Sell the brand first = how to sell your brand and create lasting customer loyalty /
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(Electronic resources)
Social media marketing = game theory and the emergence of collaboration /
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(Electronic resources)
Award-winning customer service = 101 ways to guarantee great performance /
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(Electronic resources)
The behavioral advantage : = what the smartest, most successful companies do differently to win in the B2B arena /
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(Language materials, printed)
The winner's attitude : = change how you deal with difficult people and get the best out of any situation /
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(Language materials, printed)
Trust-based selling = using customer focus and collaboration to build long-term relationships /
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(Electronic resources)
Open innovation in the financial services = growing through openness, flexibility and customer integration /
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(Electronic resources)
Questions that sell = the powerful process for discovering what your customer really wants /
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(Electronic resources)
The relationship marketer = rethinking strategic relationship marketing /
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(Electronic resources)
24 brand mantras = finding a place in the minds and hearts of consumers /
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(Electronic resources)
Systems thinking = from heresy to practice : public and private sector studies /
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(Electronic resources)
Internal marketing = tools and concepts for customer-focused management /
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(Electronic resources)
Reputation transfer to enter new B-to-B markets = measuring and modelling approaches /
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(Electronic resources)
What managers say, what employees hear = connecting with your front line (so they'll connect with customers) /
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(Electronic resources)
Customer-driven operations management = Aligning quality tools and business processes for customer excellence /
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(Electronic resources)
Connectability = 8 keys to building strong partnerships with your colleagues and your customers /
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(Electronic resources)
Customer obsession = how to acquire, retain, and grow customers in the new age of relationship marketing /
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(Electronic resources)
Get noticed-- get referrals = build your client base and your business by making a name for yourself /
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(Electronic resources)
The Brandpromise = how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! /
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(Electronic resources)
Care packages for your customers = an idea a week to enhance customer service /
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(Electronic resources)
How you do-- what you do = create service excellence that wins clients for life /
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(Electronic resources)
The new age of innovation = driving cocreated value through global networks /
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(Electronic resources)
Turn clicks into customers = proven marketing techniques for converting online traffic into revenue /
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(Electronic resources)
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