Customer services - Management.

The future of retail banking = delivering value to global customers / by: (Electronic resources)

The real-time contact center by: (Electronic resources)

Values-based service for sustainable business = lessons from IKEA / by: (Electronic resources)

Mobile support in customer loyalty management = an architectural framework / by: (Electronic resources)

Service is front stage = positioning services for value advantage / by: (Electronic resources)

How to profitably delight your customers by: (Electronic resources)

Service Chain Management = Technology Innovation for the Service Business / by: (Electronic resources)

Empowerment = HR strategies for service excellence / by: (Electronic resources)

Financial services industry.

Mobile communication systems.

Banks and banking.

Service industries- Quality control.

Computer Appl. in Administrative Data Processing.

Total quality management.

Business Information Systems.

Call centers- Management.

Value.

Service industries- Management.

Ikea (Firm)

Sustainable development.

Information Systems Applications (incl.Internet)

Organisatieontwikkeling.

Organization/Planning.

Commerci�ele dienstverlening.

Customer loyalty.

Call centers- Computer network resources.

Management of Computing and Information Systems.

Economics/Management Science.

Service industries.

Customer services- Management.

Management.