Total quality management.
Overview
| Works: | 27 works in 26 publications in 26 languages | |
|---|---|---|
Titles
Demystifying six sigma = a company-wide approach to continuous improvement /
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Management decision. Vol. 44, No. 2,. Qualitative methods in management research
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Implementing Six Sigma and Lean = a practical guide to tools and techniques /
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Quality uncertainty and perception = information asymmetry and management of quality uncertainty and quality perception /
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Performance measurement in the 21st century = from performance measurement to performance management /
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Metrics 2.0 = creating scorecards for high-performance teams and organizations /
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Calculating the human = universal calculability in the age of quality assurance /
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Benchmarking for best practice = continuous learning through sustainable innovation /
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Systems thinking = from heresy to practice : public and private sector studies /
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Six Sigma for business excellence = a manager's guide to supervising Six Sigma projects and teams /
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Assessing business excellence = a guide to business excellence and self-assessment /
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Business performance measurement and management = new contents, themes and challenges /
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Fundamentals of total quality management = process analysis and improvement /
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The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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The success paradigm = creating organizational effectiveness through quality and strategy /
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