Total quality management.

TQM and HRM = the human side to quality. by: (書目-電子資源)

Metrics 2.0 = creating scorecards for high-performance teams and organizations / by: (書目-電子資源)

Calculating the human = universal calculability in the age of quality assurance / by: (書目-電子資源)

Benchmarking for best practice = continuous learning through sustainable innovation / by: (書目-電子資源)

Quality issues in heritage visitor attractions by: (書目-電子資源)

Systems thinking = from heresy to practice : public and private sector studies / by: (書目-電子資源)

Quality and operations management by: (書目-電子資源)

Quality = management essentials / by: (書目-電子資源)

Six Sigma for business excellence = a manager's guide to supervising Six Sigma projects and teams / by: (書目-電子資源)

Assessing business excellence = a guide to business excellence and self-assessment / by: (書目-電子資源)

Business performance measurement and management = new contents, themes and challenges / by: (書目-電子資源)

Managing performance improvement by: (書目-電子資源)

Fundamentals of total quality management = process analysis and improvement / by: (書目-電子資源)

The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by: (書目-電子資源)

黑帶精神 = 由嬌生經驗看卓越企業如何有效執行六標準差 / by: (書目-電子資源)

The success paradigm = creating organizational effectiveness through quality and strategy / by: (書目-電子資源)