Customer relations - Management.
Overview
| Works: | 25 works in 25 publications in 25 languages | |
|---|---|---|
Titles
Managing challenging clients = building effective relationships with difficult customers /
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(Electronic resources)
Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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(Electronic resources)
Customer relationship management : = integrating marketing strategy and information technology /
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(Language materials, printed)
Fuzzy methods for customer relationship management and marketing = applications and classifications /
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(Electronic resources)
Trust as the key to loyalty in business-to-consumer exchanges = trust building measures in the banking industry /
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(Electronic resources)
Understanding proactive customer orientation = construct development and managerial implications /
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(Electronic resources)
CRM at the speed of light = essential customer strategies for the 21st century /
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(Electronic resources)
CRM at the speed of light : = capturing and keeping customers in Internet real time /
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(Language materials, printed)
Customer relationship management and the social and semantic web = enabling cliens conexus /
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(Electronic resources)
Built to serve = how to drive the bottom line with people-first practices /
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(Electronic resources)
CRM at the speed of light = social CRM strategies, tools, and techniques for engaging your customers /
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(Electronic resources)
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